Posts Tagged ‘agency’

LinkedIn is a business community tool that some people use more than others. It can be a great way to connect with potential clients. As a user, I get regular updates alerting me to interesting recent posts in the LinkedIn community. The following post made me laugh. It’s about the overuse of industry speak or “corporate puffery” as I like to call it. It was provided by Dan Pallotta and his post is titled “I Don’t Understand What Anyone is Saying Anymore” and I couldn’t agree more with him.

I Don’t Understand What Anyone Is Saying Anymore

I’d say that in about half of my business conversations, I have almost no idea what other people are saying to me. The language of internet business models has made the problem even worse. When I was younger, if I didn’t understand what people were saying, I thought I was stupid. Now I realize that if it’s to people’s benefit that I understand them but I don’t, then they’re the ones who are stupid.

There are at least five strains of this epidemic.

Abstractionitis
We have forgotten how to use the real names of real things. Like doorknobs. Instead, people talk about the idea of doorknobs, without actually using the word “doorknob.” So a new idea for a doorknob becomes “an innovation in residential access.” Expose yourself repeatedly to the extrapolation of this practice to things more complicated than a doorknob and you really just need to carry Excedrin around with you all day.

Acronymitis
This is a disease of epic proportions in the world of charity. I was at a meeting just two days ago at which several well-meaning staff members of a charity were presenting to their board, and the meat of their discussion revolved around the acronyms SCEA and some other one that began with “R” that I can’t recall. In the span of three minutes these acronyms must have been used eight times each. They were central to any understanding of the topic at hand, but they were never defined. So I had not the vaguest idea what the presenters were talking about. None. Could have been talking about how to make a beurre-blanc sauce for all I know.

Valley Girl 2.0
My partner and I were at a restaurant in the San Fernando Valley five years ago, and a real-live Valley girl was sitting in the booth behind us talking on her cell phone. We couldn’t stop listening to her. She had a world-class ability to string together half-sentences devoid of any substance whatsoever. And yet you felt as if something important were being discussed! “And she was like, ummm, and I was just like, you know, umm, no way, really, like, yeah, and when she was like that, I was just like..umm….” She could go on in this way for extended periods of time without mentioning any actual people, actions, or thoughts. There’s a business version of this illness. It involves the use of words such as “space,” “around,” “synergy,” and “value-add” with a healthy dose of equivocators like “sort of” and “kind of” to ensure that there is no commitment to anything being said: “I’m in the sort of sustainability space around kind of bringing synergistic value-add to other people’s work around this kind of space.” Oh, OK, that explains it.

Meaningless Expressions
I wrote about the phrase “thinking outside the box” recently and how overused and utterly misunderstood the expression is. There are many more. Another term that has lost its meaning is “Let’s exceed the customer’s expectations.” Employees who hear it just leave the pep rally, inhabit some kind of temporary dazed intensity, and then go back to doing things exactly the way they did before the speech. Customers almost universally never experience their expectations being met, much less exceeded. How can you exceed the customer’s expectations if you have no idea what those expectations are? I was at a Hilton a few weeks ago. They had taken this absurdity to its logical end. There was a huge sign in the lobby that said, “Our goal is to exceed the customer’s expectation.” The best way to start would be to take down that bullshit sign that just reminds me, as a customer, how cosmic the gap is between what businesses say and what they do. My expectation is not to have signs around that tell me you want to exceed my expectations.

Abstract Valley Girl 2.0 Acronymitis Using Meaningless Expressions
This is when you combine the four diseases above. So you get phrases like, “You should meet this guy with the SIO. He’s sort of this kind of social entrepreneur thinking outside of the box in the sustainability space and working on these ideas around sort of web-based social media, and he’s in a round two capital raise in the VP space with the people at SVNP.” How many times have you heard what you now recall to be precisely this sentence?

This would all be funny if it weren’t true. People just don’t make sense anymore. You’ll save yourself a lot of trouble if you internalize this. Observe it, deconstruct it, and appreciate just how ridiculous most business conversation has become.

You will gain tremendous credibility, become much more productive, make those around you much more productive, and experience a great deal more joy in your working life if you look someone in the eye after hearing one of these verbal brain jammers and tell the person, “I don’t have any idea what you just said to me.”

 

I’m not really sure, but according to the History.com below are some interesting facts about Thanksgiving.

1) Most experts agree, the first Thanksgiving took place in Plymouth Colony, in present-day Massachusetts, in 1621.

2) President Abraham Lincoln declared the final Thursday in November as a national day of Thanksgiving.

3) Minnesota is the top turkey-producing state.

4) Sarah Josepha Hale, the enormously influential magazine editor and author who waged a tireless campaign to make Thanksgiving a national holiday in the mid-19th century, was also the author of the classic nursery rhyme “Mary Had a Little Lamb.”

5) One fifth of the annual total of 235 million consumed in the United States in 2007 were eaten at Thanksgiving.

6) The first time the Detroit Lions played football on Thanksgiving Day was in 1934, when they hosted the Chicago Bears at the University of Detroit stadium, in front of 26,000 fans.

7) 88 percent of Americans said they eat turkey at Thanksgiving.

According to the Guinness Book of World Records, the largest pumpkin pie ever baked weighed 2,020 pounds and measured just over 12 feet long. It was baked on October 8, 2005 by the New Bremen Giant Pumpkin Growers in Ohio, and included 900 pounds of pumpkin, 62 gallons of evaporated milk, 155 dozen eggs, 300 pounds of sugar, 3.5 pounds of salt, 7 pounds of cinnamon, 2 pounds of pumpkin spice and 250 pounds of crust.

Good manners=
“Say please and thank you.”
“It’s not nice to stare.”
“Keep your elbows off the table.”
“Don’t speak unless you’re spoken to.”

These might be some of the things you heard from parents and grandparents as you were growing up. Manners and courtesies seem to change as society evolves, but the basics remain the same. And how would those common courtesies apply to today’s world of social media?

Check out “10 things your grandmother can teach you about social media” from Eric Fulwiler.

1. Mind your manners. Social media is still social. Even though we are interacting in a virtual space, the same traditional social rules, laws and faux pas still apply. If you act like a jerk, don’t expect many friends.
2. Tuck in your shirt. How you present yourself is just as important in the virtual world as it is in the real world. Make sure you are always aware of how you appear to others.
3. Send a thank you card. People still appreciate being appreciated. It really doesn’t take much to convert an acquaintance to a friend, which will offer exponentially more value. A simple thank you or any genuinely human interaction of gratitude goes a long way towards this goal.
4. Keep your elbows off the table. Acting respectfully in front of others proves that you value them, which will usually make them value you more. And in social media, it’s all about value.
5. Turn your music down. Don’t contribute to the noise. Listen to whatever you want in your own personal space, but when your personal preferences start to become a distraction to others, people will tune you out.
6. Finish what you started. Any way you look at it, engagement is a commitment. When you make an effort to become part of a community, it’s not only up to you when or how often you interact with other members. If you put yourself out there as a friend, be prepared to be there when people reach out to you.
7. Finish your vegetables. There are some aspects of social media that aren’t sexy. But that doesn’t mean they aren’t important to your growth and health. Make sure you are keeping up with the essentials and not just chasing that buzz you get from a social sugar high.
8. Whatever happened to a good old fashioned…? Sometimes all these new gadgets and thing-a-ma-bobs aren’t as important or effective as we make them out to be. Sometimes a good old-fashioned email, phone call, or even in-person “get-together” can accomplish things that social media can’t.
9. A man is only as good as his word. The currency of social media is trust (or social capital). And if people can’t trust you, you have no value to them.
10. Think twice before you speak. You can always say something, but you can never take it back. Especially in social media where everything you say can be heard by anyone, forever, there are just too many “finites” to not reconsider everything you say before you say it.

Let Grandma’s old-fashioned advice help you, and in return, you can help her tweet.

Politics and sports – Two things I try not to pay too much attention to and certainly try not to get into discussions about, probably because I’m not too knowledgeable about either subject. But unless I totally cut off all my exposure to the news of the world – which sometimes I try to do – there’s no way I was able to miss two of the biggest stories capturing the public’s attention, involving two men: Herman Cain and Joe Paterno.

Herman Cain – a Republican presidential hopeful
Joe Paterno – one of the most well-known and respected football coaches in college history

And what scandal topic are they both involved in? Sexual misconduct.

I read a very interesting article by Aaron Perlut regarding the commonalities between the two scenarios, especially highlighting the crisis communication issues with each.

“Joe Paterno will soon be followed by Herman Cain into retirement, one due to his action, and one due to inaction. And while each case obviously veers well beyond just communications planning, it was a lack thereof that catapulted them to a level that could have been avoided and greatly limited the damage.”

A well-thought-out communication plan is a MUST – for any organization, company or celebrity/public figure. As we have so clearly seen in both cases, scandals – and the poor communication surrounding them – led to two high-profile demises.

Did the first 22 signs make you smile? Laugh? Sigh? Shake your head?

[PR Daily published a story this year from PR professional Lauren Fernandez on the 11 signs that someone works in public relations. (The story originally appeared on Fernandez’s blog.) The article unleashed a flood of comments that PR Daily compiled into a second story (“42 more signs you work in PR“).]

Here are the rest of the signs. (You know some of these – okay, MANY of these – describe you.)

23. You engage in weekly conversations with your clients that start with, “Why weren’t we included in this WSJ article?”

24. You’ve heard all the lines about sleep: “Sleep is overrated.” “You can sleep all you want when you die.” “Do you ever sleep?”

25. You start your day by digging out of client and competitor alerts and checking email, all before you’re out of bed.

26. You check HootSuite in the morning before you get out of bed just to monitor what has been said about your clients overnight.

27. Every Friday around 5:00 p.m. you think, “This could be crisis time!” (And sometimes even look forward to a good one.)

28. You know what time it is anywhere in the world and every country’s phone code, all without having to look at a reference guide.

29. You’re afraid to go more than 15 minutes (max) without checking Twitter/Facebook/news feeds to make sure you’re not missing anything.

30. You rely on to-do lists (yes, plural) to get you through your day, but often don’t get to cross anything off until 4 p.m. (after managing a few surprise crises).

31. You wake from a dream in the middle of the night, rolling over to grab the pen and paper you keep on your nightstand to jot it down so you won’t forget an idea for yet another crazy PR stunt. Work on the mind during the day and work on the mind while you sleep!

32. You can’t look at or listen to any form of media without thinking, “My client should be on/in that.”

33. My iPhone is my girlfriend. My MacBook Pro, my best friend.

34. You’re the only person groaning out loud when reading the paper on the bus. How were we not included?

35. You check your smartphone before brushing your teeth.

36. People have asked you if you sleep in your office and you’ve actually thought about where you’d put the sleeping bag … if it ever got to that.

37. Checking of smartphones and news becomes an everyday routine before bedtime and in the mornings.

38. You read/hear about a company’s crisis and instantly think, “I wonder who their AOR is.”

39. You have one copy of the AP Stylebook at work, one at home, one on your Kindle and the app on your phone.

40. At cocktail parties, you speak in quotable sound bites.

41. You never plan meetings on Fridays afternoons or make personal plans on Friday evenings. You know that “the call” is coming at 4:45 p.m., and everything will need to be dropped anyway.

42. You actually take surveys. It’s good client karma, right?

43. You think and speak in 140 characters or less.

44. You call taking any photo a “Photo-op.”

45. Post-it notes are your lifeblood.

46. You almost die if your BlackBerry is sent for servicing!

47. Your friends think you’re crazy for your undeniable attachment to your social networks.

48. Client’s products are decorations on your desk.

49. You eat every meal at the office and have a shelf dedicated to your favorite snacks, most of which include some kind of protein or snack bar.

50. You work out at 4:00 a.m.

51. You watch televised press conferences for fun and to steal really good talking points.

52. Your morning consists of simultaneously pitching different campaigns, for different clients, across different media markets, and often, in different languages.

53. Something really bad happens and you’re the first to announce, “We don’t have problems; we have opportunities.”

PR Daily published a story this year from PR professional Lauren Fernandez on the 11 signs that someone works in public relations. (The story originally appeared on Fernandez’s blog.) The article unleashed a flood of comments that PR Daily compiled into a second story (“42 more signs you work in PR“).

Here are the first 22 signs – How many can you relate to? (And don’t lie! )

1. Your day starts and ends with a cup of coffee.

2. You can power-walk in 5-inch heels with your laptop bag while checking your BlackBerry.

3. Inside jokes with your colleagues will get you through the day — especially the insanely stressful ones.

4. You constantly engage in “PR is dead” and “the press release doesn’t have a place in business” arguments.

5. You are so used to putting the client first that you usually forget to eat lunch.

6. It’s detrimental to your health and workday when you forget your headphones.

7. You can toggle among a PowerPoint presentation, a press release, Twitter strategy and PSA outlines — all in an hour.

8. You recite billing codes in your sleep.

9. You preface Happy Hour with: “Sorry, I need to keep my phone on the table. I have to be connected to email and phone just in case.”

10. You know more about AP style than Microsoft Office. Because of this, you’re a regular in the IT department.

11. You proudly put “PR pro” in your Twitter bio, knowing it’s the one place you don’t have to explain your job.

12. Your speed-dials connect to the CEO, CFO, CIO, CRO and Arby’s.

13. Your BlackBerry sleeps with you every night. Your better half does not.

14. You no longer count calories — just your re-tweets.

15. You start to rock in your chair when you can’t catch a look at your BlackBerry over dinner.

16. “Relax” time is in the shower when you always seem to come up with the best PR pitches.

17. After your coffee, you spend 20 minutes deleting Google Alerts of clients, competitors and everything in between.

18. Your home number is on your office voicemail “just in case a reporter calls,” and non-PR people regularly express surprise that you’d let it out. You don’t understand why they even think that.

19. The first thing you do when you start your day is “communications triage,” and it often begins at home.

20. Your client wants to be on Oprah. Alternately, you are beyond grateful that this is Oprah’s final season — so you never have to hear a client say they want to be on Oprah again.

21. EVERYTHING in your life — from doing the laundry to playing a round of golf — is recorded in your mind in 15-minute billable increments.

22. You set three alarms to rise at 4 a.m. to make the early morning in-studio segment.

Sound like you? Standby for the remainder of the list – there’s more to come!

I recently read a story about the demise of PR firms in our local Sunday paper. The article discussed how PR firms need to keep up with times and are slowly closing shop, due in large part because they can’t keep up with new technology and the ever changing marketing world.

We get the “has YOUR business changed?” question a lot and the obvious answer is “yes.”

In fact, to showcase how our business has changed since we started back in 1985 as a PR firm, (and I should note that we are now a marketing communication firm) below are ten marketing tools I have discussed with various clients in various industries in the past 24 hours.

1) SMS Marketing — Remember when you wouldn’t give out your email to any company wishing to sign up for their service? Fast forward ten years and welcome to the world of SMS marketing. Giving out your cell number to any company, giving that company permission to text your phone is a tough call.  Companies engaging in SMS marketing need to make sure your content is relevant, timely and usable to the end user.

2) QR Codes — Are we really that lazy? Yes! When it comes to marketing, automating “calls to action” and saving your potential or existing target audience time can be the difference between gaining and losing a long-term customer.

3) Blogs — SEO. That’s really all there is to say. If you aren’t blogging, start. Content is still king.

4) Video on websites — Yes, the world has changed. We no longer have the time to read 1999 websites with loads of text. Sure content is still king for SEO, but video can be dual- effect of telling your story visually and enhancing SEO.

5) Media Relations  — The Indianapolis Home Show will be kicking off their 90th edition at the Indiana State Fairgrounds in 2012. The show will be bigger and better than before. Stay tuned for more details.

6) Printed Brochures — Printed brochures still can have a powerful effect on potential customers. Sure we live in a digital world, but the sense of touch is still alive and kicking.

7) Customized Demographic Online Banner Advertising — No longer do you have to place a banner on a specific site, hoping the ad will have some impact on your target audience. Are you targeting mothers with babies, making over 75k and living in Zip Code 46220? The solution is customized demographic online banner advertising.

Word of Mouth Marketing — It happens everyday, but how should companies track it.? And what are evangelists and how do companies identify this group? Coles Marketing is one of the only firms in Indiana trained in effective Word of Mouth Marketing. It’s a proven method that yields results for our clients and companies around the world.

9) An On-Hold Greeting — Call it old fashion, but a recorded phone greeting can be the first impression of your company. Whether your recording your message or answering the phone; be polite, informative and enthusiastic.

10) Billboard Advertising — A proven method of branding your company. Be short and grab their attention. Remember the average driver has 3 seconds to take in your message. There is nothing worse than driving by a billboard crammed with information. Save it for a print ad!

As a marketing firm, we have more tools in our toolbox than ever before. I wouldn’t call that “demise,” I  call it “opportunity.” And we certainly couldn’t keep up with these changing times without having a dedicated and talented staff ,working together to keep our clients top of mind.

I am blogging right now, so what more appropriate topic is there to blog about than … blogging?! I’m a big fan of the PR-Squared blog from Todd Defren @tdefren, and in his post, 6 Rants About Blogging & Sharing Practices, there are some definite points to take away.

If you have a blog, make sure each post is easy to share across MULTIPLE social outposts.

If you’ve made each blog post easy to share across multiple social outposts, make sure that each share is automagically assigning you credit, e.g., when a post is shared via Twitter, the (editable) post ought to include “via @username.”

Defren says, “It’s shocking to me how often this is overlooked by bloggers. Don’t annoy your generous readers by forcing them to figure out how to give you credit for your own work! Besides, as much as you may want credit for the post, they want some karmic kickback too; they want you to notice their generosity. (I can tell you, as a blogger, that I tend to pay much more attention to people whom I recognize as consistent boosters of my work on Twitter, FB, etc.)”

NOTE the use of “via @username,” NOT “via (blog name).”  The author deserves credit and wants to know when/how content is shared, and this makes it easier for them to do so, plus helps their personal branding/credibility. It also tends to leave more character-spaces for the reader to add their own commentary. If you automagically add “(LONG POST TITLE) ǁ (BLOG NAME) ǁ (VIA @USERNAME)” you’ve killed your reader’s chance to praise you. You sucked all the oxygen out of their tweet. You’re making them work harder!

If you’ve made each blog post easy to share, and credit the author appropriately (and automagically), you must also account for multi-author blogs, which are increasingly prevalent. When a blog is authored by multiple writers, you should still ensure the credit goes to “@username” vs. “(blog name)” … The author of the post deserves the personal branding boost, as in any case anyone clicking the link will be brought to the blog.

If you’ve linked to another blogger’s work in your post, you should consider calling that out to them on Twitter (etc.) Many bloggers are interested/excited to learn that they’ve been cited, even though fewer of them check to see if that’s happening with the regularity of their early days. And (*ahem*) it nearly guarantees a RT.

Promote your own work. Share it on Twitter, on Facebook, on Google Plus. Think of this as “THE OUTPOST ECHO” — if your post is hanging out across multiple owned and third-party sites, it will be that much easier to discover by readers and search engines. Just don’t be obnoxious.

“These are basic and simple guidelines,” Defren says. “Yet I daresay I’d call this post a ‘rant’ because I still come across scads of blogs that bollox the works.”

Happy Blogging!

What is Google+? Sure, you’ve heard about it. You’ve read articles about it. But do you really understand it yet? I sure don’t. That’s why I really enjoyed reading this post from Mary C. Long and Melanie Trudeau at Jaffe PR.

According to Long and Trudeau, stop thinking of Google+ as just another social networking platform – it’s not. It’s the largest, most trafficked online search option out there, which now offers a powerful self-promotion platform that could potentially knock the socks off of your SEO strategy – assuming you have one (if you don’t, now would be a good time to start!).

They offer three key points to keep in mind:

• Google+ is connected to your Google profile.
• Your Google profile allows you to +1 items around the Web.
• Your +1s can be displayed on Google+.

Okay, now see if you understand the following from Long and Trudeau:

“Each +1 you make is a vote for that content, visible to others online and rumored to affect page rank. And even if it doesn’t affect page rank, it’s powerful word of mouth and free PR for that content. Each time you +1 a colleague’s blog post or the latest biz-dev piece from Mashable, it’s recorded for posterity. And when folks connected to you happen upon that page, they’ll see ‘Jane Public along with 25 others +1’d this link.’ Awesome. Great reciprocal PR potential there, right? You +1 me, I +1 you – as long as we’re both posting killer content (which we are, of course) we both benefit. Yay for +1!

“But here’s where it gets sticky: You can +1 content publicly (where others can see what you have +1’d) or privately (where you ‘anonymously’ +1 content). You can’t +1 some items publicly and some privately – it’s all or nothing. So, in addition to your colleague’s blog posts and that piece from Mashable, folks connected to you will also see that you +1’d that pithy blog your friend posted on his personal website where he’s hilariously telling someone off (they’ll probably also note your strongly-worded comment supporting his post). They’ll also see all those Grateful Dead videos you +1’d on YouTube, and that cute little lacy piece you recently purchased from Victoria’s Secret and just love, love, love. And they’ll start to get a better sense of who you are . . . personally. Oh no.

“So you’ll just delete your Google profile right now, avoid +1s, avoid Google+ and avoid this potential PR crisis, right? Not if you call yourself a PR professional, you won’t. You can’t. Your clients will be facing the same scenario and advising them to ‘set everything to private’ will only result in limiting their impact online – not to mention cause headaches for you down the line if/when they want to use this functionality (and they will). Now is not the time to stick your head in the sand and wish it all away. You need to be ready to proactively advise your clients and your employees on best practices. Figuring out how to use +1s and Google+ to your advantage is key.”

So, here’s what you need to do:

• Create a separate and distinct Gmail address and corresponding Google profile, and train yourself to use it only for professional purposes.
• Use this new profile to set up your Google+ account.
• If you don’t already have one, create a social media policy for your firm and your clients’ firms now.
• Provide social media training for all employees. They’re on social networks whether or not you approve – and they may be viewed as unofficial brand ambassadors. Make sure they are clear about online expectations – better safe than sorry.
• Explore Google+ now so that you’re familiar with the platform and it’s distinct features (circles, hangouts and sparks), and when they release the business page functionality, which is coming soon, you’ll be ahead of the curve.

Learn the platform now or play catch-up later.