Posts Tagged ‘pr’

I was appalled recently when I was thumbing through an issue of Public Relations Tactics magazine and came across an article headlined, “PR people are supposed to lie.”

Of course, the piece did not accept or advocate for this view. In fact, the subhead better summed up the point of the article: “Why some students misunderstand ethics — and what to do about it.”

Having segued from one career (journalism) that the common man has little regard for to another (marketing/pr), I understand what it’s like to think you’re endeavoring for the forces of light, while much of the population around you thinks you’re pinch-hitting for the other side. As a journalist, I tried always to be a teller of truth — or at least how I saw it based on my perspective and the available facts.

I don’t feel any different about my new vocation, either.

Public relations, or for that matter advertising and marketing, does not have to be about spreading untruths. Outside of Hollywood spinmeisters and some politics, public relations is usually about presenting the most positive truths about a company or effort to the public. That doesn’t mean you lie to people; simply accentuate the most beneficial aspects of what you’re talking about.

When there is bad news about a product or a company, most public relations firms will tell you that transparency is generally the best policy. People always react better to an entity that seems to be forthright and honest about itself, even when it’s about ways in which they messed up.

So no, PR people are not in the business of lying. Dishonesty cannot be part of any effective communications strategy.

Think you’re a workaholic? Here’s an interesting comparison of the modern American work experience to the Asian work experience, where a workaholic culture has long be accepted–if not expected. According to the Organisation for Economic Co-Operation and Development, the average South Korean routinely works 2,390 hours each year….

That’s 34 percent more hours than the average American works. [so maybe things aren't as bad as they seem!]

In their article “Survive a workaholic culture,” Melissa Henriquez M.A., and Rebecca B. Andersen, APR, detail how we are more stressed than ever before. With the economic challenges, high unemployment rates and a fear of layoffs, everyone feels pressure to do more on the job. Often times, succeeding in our professional lives comes at the sacrifice of our personal lives.

Although the “workaholicism” is likely here to stay, they have some tips on how to restore some balance to your life:

• Write the next morning’s to-do list before leaving the office in the evening. This will help you prioritize your day and keep you on track. Productivity matters now more than ever.
• Seek shelter. If you’re on a tight deadline, hide out in your office or an enclave somewhere in the building so that you can work without interruptions.
• Change your scenery. Instead of meeting a client in the office, meet for lunch or at a coffee shop for a change of pace. Plus, a new setting can unchain you from your desk awhile.
• Ignore the vending machines and take a mid-afternooon walk. Sometimes just a 10-minute break can help clear your mind, break writer’s block or inspire a new idea.
• Have fun. If you’re going to spend 10-12 hours somewhere, then you need to enjoy the people you’re working with as well as the work you’re doing. Some socializing can be a good thing. [woo hoo!]
• Set boundaries. Let your clients and colleagues know when you’re on vacation or unavailable.  An “out of office” message is a simple tool to help adjust expectations during that time.
• Ditch the guilt. If you work at a fairly flexible place and are all caught up at 4 on a Friday and have been at the office late all week, then go home.  You’ll be a happier (and saner) employee if you feel like you have control over your personal life.
• Don’t be a slave to your iPhone or BlackBerry when you leave the office. Put it somewhere you can’t easily access it and dedicate a set time to check messages if necessary.  Use your down time for you and your family.

I personally am NEVER a slave to my CrackBerry — I mean, BlackBerry.

I continue to see the trailer for an upcoming movie based on the founding of the social networking website Facebook, called “The Social Network.” It is already earning huge buzz from the movie moguls of the world, making its way to the front of the Oscar pack. But is the movie based on fact — or is it purely fiction — or does it matter?

What makes a good movie? Drama, action, adventure, love? If you feel an emotion, from shedding a tear to a pulse-pounding adrenaline rush, does that make the movie a winner? And does distorting the facts matter to the audience when the entertainment value is high?

Wanting to understand more about the movie, I read several articles in anticipation of its October 1 release. One article says, “Any film about real people, real companies and public disputes are always going to come under some scrutiny. There will always be a ‘he said, she said’ no matter how documented the events appear to be. Therefore, it’s no surprise that one of fall’s most anticipated releases, The Social Network, is being criticized from its subject matter: the founders of Facebook.”

Many accounts detail that co-founder and CEO Mark Zuckerberg and former Facebook President Sean Parker are cast in a very negative light and that some of the scenes are completely untrue. Others say details in the movie are “horrifically unfair.” Zuckerberg is even quoted as saying, “Honestly, I wish that when people try to do journalism or write stuff about Facebook that they at least try to get it right. The movie is fiction.”

But is it? Who will ever know the truth? The movie’s producer, Scott Rudin, says the movie is about conflicting truths, as recalled by Mr. Zuckerberg and his associates, largely in a pair of court cases that ended in settlements. “There is no such thing as the truth,” he says.

Well, with a movie drawing up so much controversy — and one that seems to be packed with excitement, friendship, betrayal, drama, money and action — maybe it doesn’t really matter if the movie is based on the “truth.” Right now, Facebook is trying to ignore the release of the movie. However, “Facebook might be forced to deliver a forceful rebuttal once the film has its premiere, especially if it turn(s) out to be a hit,” says another insider. The truth will set you free — or will it?

Since its inception, Facebook has been subject to a host of changes — different layouts, formats, policies and so on. One of the more recent and widely-noticed changes has been the phasing out of the Facebook Fan Page in favor of the “Like” button. But are you giving the “Like” a thumbs up?

The change was part of a broader plan to spread the “Like” button across the web and lower the barrier for users to become connected with brands and organizations. According to Facebook, users click “Like” almost twice as much as they click “Become a Fan” — so,  if Facebook changes “Become a Fan” to “Like,” more users will click on it. Right?

However, in a poll by Mashable, 29.6% preferred the “Like” button — while 57.3% preferred to “Become a Fan.” The rest were indifferent. (Come on people — Choose a side!) Then, there are the articles that talk about how “fan” is a whole other level of “like,” dictating the Wikipedia definition of the word “fan.” And believe it or not, there is actually a Facebook page titled “‘Like’ vs. ‘Become a fan,’” and you can choose to “Like” it or not. (By the way, there’s only 20 people who do!)

Jay Krall’s article on the Cision blog notes that “when you ‘like’ an article, it gets published to the news feeds of your friends on Facebook. This little feature has the potential to drive new traffic to your content. If you publish press releases or blog posts online, then you should consider using it.”

Is the “Like” button more lightweight, like Facebook says? Do you “Like” the “Like” button? Well, it really doesn’t matter if you actually “Like” it — so far, there is no “Dislike” button.

Coles Marketing Communications is the Pinnacle Worldwide representative in Indiana

Pinnacle Worldwide, a global network of independent public relations agencies with more than 50 offices worldwide, including Coles Marketing Communications in Indianapolis, has formed a strategic alliance with 27&More, an international public relations network covering 44 countries.

Established in September 2007 in Frankfurt, 27&More began as a partnership of prominent European PR agencies which all had one main focus — to provide strategic communication services with flexibility, effectiveness and an integrated approach to worldwide clients. Individual members of both Pinnacle Worldwide and 27&More have long-standing business relationships. Coles Marketing Communications is the Pinnacle Worldwide representative in Indiana.

“This alliance between Pinnacle Worldwide and 27&More gives firms like Coles Marketing Communications the opportunity to reach an even wider landscape of global coverage for their clients,” said Coles Marketing Communications Vice President Brian Coles. “It will help firms within the partnership continue to thrive and establish high-quality practices, concepts and relationships in an ever-changing business landscape.”

Ruud Bijl, President of Bijl partners in public relations in the Netherlands, and President and Co-founder of 27&More said, “The strength of our new alliance lies in the fact that we have hand-picked the best consultancies in each country rather than relying on ‘outposts’ of a big brand to deliver. That means quality consulting delivered by experts wherever the need, and for brands seeking sound strategic support and quality delivery regardless of location. That’s a very strong offer indeed.”

“With our combined strength providing access to highly-respected offices around the world, this partnership expands the reach for our clients and members alike,” said Donna Vandiver, President and CEO of The Vandiver Group, Inc., in St. Louis, Mo., and President of Pinnacle Worldwide.

If you haven’t at least heard of Facebook and Twitter, you have probably been living under a rock — or in denial. But as quickly as you get used to the ins and out of the most popular social media sites, more are on the rise. And these sites want to know where you are, where you’re going and where you’ve been.

Welcome to the location-based social networks, such as Foursquare — which I have previously discussed in another post. I tried out Foursquare — and I while I’m not super familiar with it, I can see the appeal. You “check in” to businesses and other locations in real time, and many places are now offering special perks for their most frequent visitor — called the “mayor” — and others who check in.

But what about Blippy? Customers can tell their friends about the products that they buy through this site, which links merchant accounts to broadcast members’ purchases to the world. Blippy lets you communicate about and share purchases with friends by syncing already existing e-commerce accounts to Blippy such as iTunes, Netflix, Woot, eBay and more.

And then you’ve got TagWhat, which takes a leap into the world of Augmented Reality (AR). It allows people to tag real-world locations and attach information, reviews, links, photos, videos, notes and so on to those particular spots, whether tied to their current location or not. Users can also follow other people and merge their respective ‘markers’ together in an effort to build a global network of augmented reality hotspots.

A little overwhelming, right? Well, maybe it’s best to start with a toe in the ever-changing social media pool instead of taking a flying leap headfirst. But whatever you do, start swimming!

Today’s news atmosphere calls for up-to-the-second news, as soon as you can get it and as fast as you can post it. That includes social media such as Facebook and Twitter, but it also applies to websites. One essential way to keep your website as updated as possible is an online newsroom with fresh, new content that is constantly evolving.

David Henderson, author of “Making News in the Digital Era,” said, “Static newsrooms are the least-visited part of a website because most are just graveyards of old press releases. Your newsroom needs to present the spectrum of all the things that your company is doing within its industry, and hanging press releases there kills credibility.”

The core audience for an organization’s online newsroom is everyone from shareholders and business partners, to customers, donors, employees… and THEN the media. And because newsrooms are not only for the media, practitioners must use a writing style that draws interest in a way people can relate to.

“Nobody cares what your company does unless you tell them in a way that adds value,” Henderson said.

What are some elements to add value to your online newsroom?

• News articles (300-500 words)
• Short videos (HD for B-roll)
• Links to company facts and contacts
• Search capability

And if you use WordPress as your content management system, you’re not alone. Even The New York Times and The Wall Street Journal use it for their blog networks, said Ryan Zuk. There are over 22 million WordPress publishers as of February 2010: 10.6 million blogs hosted on WordPress.com plus 11.4 million active installations of the WordPress.org software. According to Quantcast, around 250 million people visit one or more WordPress.com blogs every month, and they view over two billion pages on those blogs.

So get reading, writing and online newsroom–ing.

I really can’t believe it’s 80 degrees outside in the middle of April. Things are starting to bloom, allergies are starting to annoy, and construction is everywhere. It’s also the time for a new crop of students to graduate college and enter the workforce. And when I found a very interesting blog post from the Council of Public Relations Firms dealing with new hires and tech-savvy Millennials, I was intrigued. (as I am considered one of those tech-savvy Millennials:)

Do you know into which generation you fall? According to most sources, the following applies:

Silent Generation [born 1928-1945]
Baby Boomer Generation [born 1946-1964]
Gen Xer [born 1965-1980]
Gen Yer/Millennial [born 1981 or after]

Millennials are known for being confident, self-expressive, liberal, upbeat and receptive to new ideas and ways of living. But they may not be as loyal to their employers and companies as past generations. This post brought up some great tips on how PR agencies can attract, and keep, their new talent, including offering career advancement opportunities and a greater focus on state-of-the-art technology and social media.

And just because I’m on Facebook, MySpace, LinkedIn, Twitter and send a mountainous number of texts and e-mails a day… I don’t know that that necessarily makes me tech-savvy:) — but I try!

Is change a good thing? Or maybe is TOO much change a good thing? I just listened to a Webinar about a change in our e-mail distribution system. And there have been several re-designs to the almighty Facebook, from an added newsfeed to a new layout to countless new applications. New blogs are started daily. The list of social media and social networking sites is seemingly endless and continues to grow.

How can you keep track of it all — and do you want to? As soon as you learn the ins and outs of one site or one blog or one technology, it seems a re-design is right around the corner or a new product is on the horizon. And then you have to re-learn something new all over again. Many users don’t like change, and as a product becomes more popular, users may grow ever more resistant to change.

An article in TIME said, “Perhaps what civilization needs is a NOT-SO-FAST button. In the aging population of the developed world, many people are already tired of trying to keep up with the latest cool new tech. The market for change could dry up, and lock-in might again become the norm.”

Try telling that to the 300,000 customers that purchased the new iPad on the very first day they went on sale. And you won’t hear that from the 500,000 users on Foursquare, which some label the “new Facebook.”

So I guess if you can’t beat em, join em — or get left behind in the flurry of new technology.